Home Energy Reports FAQ

Who are the neighbors that I’m being compared to?

Your energy use is being compared to the usage patterns of a group of about 100 neighbors whose homes are close in proximity to yours, and similar in size and characteristics. Characteristics that typically lead to similar energy needs include home size, type of ownership, and heating source. We only include homes that appear to be occupied at the time of the comparison. These comparisons are completely anonymous, and no customer’s personal information or individual energy use is released. 

What if there are good reasons that my household uses more energy than my neighbors’ homes?

Our comparisons include 100 similar, nearby, occupied homes, and our research indicates that this 100-home average is a good indication of typical usage. However, we don’t account for some factors, such as the number of occupants and special loads like hot tubs and swimming pools. To ensure we are comparing you as precisely as possible, please log onto the portal and update the My Account page with the most accurate information about your home.

I have certain life or housing circumstances, such as energy-intensive medical equipment, that prevent me from reducing my energy use. So how can these reports help me?

Some people may have life or housing circumstances that make it difficult to reduce their home’s energy use. We try to provide a wide range of ideas to address the various needs of our customers and their homes. We encourage you to find out which tips are best for you and search for more ideas. We’ve found that most people can realize at least some savings and we hope we can help you to do so.

How do some of my neighbors manage to use so much less energy than I do?

Efficient households will take a variety of steps to reduce their electricity consumption. Some of these steps include using the thermostat to manage heating and cooling costs, turning off lights and electronics when not in use, and always running full loads in the dishwasher, washer, and dryer. The reports provide specific steps you can take to help make your home more efficient.

How did you determine the size of my home and how can I update that information?

The square footage of your home that we use in the Home Energy Report is based on data that we collect from public government sources about your home. If the square footage on your report is not correct, you can change it by logging onto the portal and updating the My Account section.

Why are the amounts shown on the Costs page of the My Usage Details tab different from what is on my SMECO bill?

The amounts shown here reflect SMECO’s Standard Offer Service charges for energy. They do not include distribution service charges, alternate supplier charges, taxes, fees, or miscellaneous charges and credits, so they will not match your total billed amounts for each billing period.

Why am I getting a paper report?

Nearly half of our total customer base is receiving the Home Energy Paper Reports. The paper reports are condensed snapshots of the information found on the website; they are mailed bi-monthly as a complement to the customers’ monthly utility statements.

Is my paper report available via e-mail?

If you are among the randomly selected group of SMECO customers who receive paper reports, to go paperless or receive e-mail in addition to your paper report, log onto the portal, go to My Account, and select your preference under Report Settings. The e-mail reports are a consolidated version of the paper reports and provide customized insights into your consumption and suggest tips to help you save.

Can I opt out of this program?

Yes. If you would like to opt out, you can do so by logging onto the portal and going to the My Account page or by calling 1-877-818-4094.

Where can I learn more?

See all of our tips on the Ways to Save page. The Maryland Energy Administration and ENERGY STAR® are also good, independent resources for additional information on energy savings.

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EmPOWER Maryland programs are funded by a charge on your energy bill. EmPOWER programs can help you reduce your energy consumption and save you money. Learn more about EmPOWER and how you can participate.

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