Privacy Notice

Your Personal Information:

SMECO’s policy is to protect customer data.  SMECO does not sell customer data to third parties.  As an electric utility governed by the Maryland Public Service Commission, SMECO adheres to the regulations established by the commission, as well as applicable federal, state, and local laws.  As a customer-owned cooperative, SMECO believes that the privacy of its customer-members should be protected. 

SMECO uses personally identifiable information to identify customer-members for billing purposes.  

Personally identifiable information, such as name, address, account number, social security number, or credit and payment information, is used in the course of establishing service, charging or waiving deposits, processing payments, collecting on overdue accounts, and other normal business activities.

SMECO uses personally identifiable information to identify customer-members for service purposes. 

Personally identifiable information, such as name, address, account number, and social security number, along with phone number, e-mail address, and other data, may be used to communicate with customers via mail, phone, or internet services through personal contact or automated messages.  Data are used to establish service, make repairs, disconnect service or for any related activities that an electric service provider is authorized and expected to perform.

SMECO shares personally identifiable information and other data with its business partners to provide services, bill customers, collect payments, and perform other activities.  Third parties provide such services as meter reading, billing (physical and online billing), payment processing (physical, electronic, online, and automated payments), collection activities, overflow call center, online outage reporting, and more.

Your Online Privacy:

SMECO is sensitive to privacy issues with respect to the use of customer information provided to us over the Internet and has created this privacy statement in order to demonstrate our firm commitment to privacy. We believe it is important for you to know how we treat the information about you that is received by us when you visit this site. In general, you can visit SMECO on the Web without telling us who you are or revealing any information about yourself. Our Web servers collect domain names and not the e-mail addresses of our visitors. This information is aggregated to measure the number of visits, average time spent on the site, number of pages viewed, and methods by which our site was found. SMECO uses this information to evaluate the use of our site and to continuously improve the content being provided.

As technologies that we use evolve and change the way that we conduct business, we may amend this policy from time to time. We will post any revisions on this site.

Internet Privacy and Security Policy:

Whether you are a current customer or just visiting our web site, we safeguard the information that you provide to us.

For site purposes and to ensure that this service remains available to all users, this Web site may employ industry-standard methods to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Unauthorized attempts to upload or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Infrastructure Protection Act.

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