|Vol69-5 May 2019|
Bringing it all together
For the past few years, SMECO has been implementing technological improvements to its many systems in order to increase reliability and provide better customer service for its members. In 2018, the cooperative was able to integrate its systems, combining smart meter data with rates and personalized housing data, to offer members a 360-degree view of energy usage and billing. Through SMECO’s online Account Manager, members can access usage and billing information that empowers them to take full control over their energy usage. The cooperative also redesigned its printed monthly bills and added a live chat to its website—all in an effort to give SMECO members easier access to the information they want and need from their electric cooperative.
In addition, SMECO deepened its focus on risk mitigation opportunities. Through its Enterprise Risk Management program, SMECO continuously assesses more than 80 known risks that may potentially impact the cooperative. This work was done even as the employees managed day-to-day operations and faced one of Southern Maryland’s worst storms in six years.
As we move forward, the cooperative will continue to anticipate the needs of its members and implement changes and features that will keep service levels at their highest. SMECO strives to put members first and to seek out ways to improve customer service, while providing reliable and competitively priced electricity and related services to its members. As an integral part of Southern Maryland, SMECO and its employees are invested in the success of the community where we live, because cooperatives work for members, not for profits.