SMECO newsletter

volume 67 - issue 10 - October 2017

Progress report for smart meter installation

As of September 18, 2017, 137,000 smart meters have been installed in Southern Maryland. SMECO and its contractor, Utility Partners of America (UPA), continue to make progress on the full-scale roll-out of smart meters in the Cooperative's service area, averaging about 2,000 to 3,000 meter installations a week.

Smart meters are digital electronic meters capable of two-way communications. Having two-way communications enables SMECO to offer you key benefits, including the ability for SMECO to respond to outages more quickly and effectively so we can do our best to meet our members' needs.

Residential and small commercial customers who would like to opt out of receiving the new smart meters can call SMECO at 1-888-440-3311. Those who choose to opt out will be charged an initial fee of $75 and a monthly fee of $17. Customers who allow SMECO to install a smart meter at their home or business aren't charged an additional fee.

Even if you opt out of receiving a smart meter, you will still receive a new digital meter. SMECO is in the process of upgrading its technology to better serve all of its customer-members. Many of the existing electric meters are 35 to 40 years old, so the cooperative is using this transition as an opportunity to remove the existing meter, review the condition of the meter base and service conductors, makes repairs as necessary, and install a standard digital meter.

Smart meters will help SMECO and its members work together toward a smarter energy future. We can work together to reduce energy use, to improve the reliability of our electric system, and to increase the efficiency of our operations. Smart meters communicate by telling SMECO how much energy you use, when your power goes out and when it comes back on, when voltage is too high, and when voltage is too low.

If you have any questions, please call our customer care representatives at 1-888-440-3311 or visit smeco.coop/gettingsmarter.