volume 67 - issue 7 - July 2017
Account Manager puts control in your hands
In today’s fast-paced society, people like to be able to do business when and how they want to do it. SMECO works hard to make sure its customer-members have convenient access to update their accounts. Customers can access their accounts in multiple ways, including the online self-service option of Account Manager.
You can choose how SMECO communicates with you. Sign in to Account Manager and go to Notification Preferences to adjust settings for email and text messages. Choose the types of messages you want, including payments, past due notices, outages, and paperless billing.
Thanks to customer feedback, SMECO added a new feature that will allow customer-members to update their AutoPay information, as well. In the past, when a credit card expired, customers had to call SMECO to provide new card information. Now you can update your credit card or bank account information directly in Account Manager.