volume 67 - issue 7 - July 2017
Paying your bill is as easy as texting
SMECO knows that many of today’s customer-members prefer to pay bills and interact with businesses through their mobile device. So the cooperative has introduced many alternatives to calling in to a customer service line to do business. One option customers have is Account Manager through the website. But did you know that SMECO also offers many service options through the SMECO 24/7 mobile app or by text?
The texting service lets members report an outage; check outage status; obtain account balances; pay bills using the secure wallet; and receive outage, payment, and past due notices. You can also choose an amount to pay, and then either pay immediately or on the due date. Want to sign up? Text REG to 76326. You will need your account number if your phone number does not match our records.
You can also download the SMECO 24/7 app to report an outage, check the outage status, and reference our outage map, receive news updates, and make payments. The app also enables you to use your Account Manager credentials to log in through the app, which lets you review your bills and payments, manage your notification preferences, and make payments. For security, the app does not store payment information.