SMECO newsletter

volume 66 - issue 12 - December 2016

Frequently asked smart meter questions

Why is SMECO installing smart meters?

SMECO is in the process of upgrading its metering technology to better serve customers. Many of our existing electric meters are 35 to 40 years old. Smart meters offer a number of benefits, including more detailed bill information and the ability to respond to outages more quickly and effectively.

When will smart meters be installed?

SMECO will install smart meters at nearly all customer homes and businesses by the end of 2017.

What will change with the new meter?

After smart meters are installed, SMECO will no longer send someone to your home to read the meter. We will read meters remotely from our central office.

What if I don't want a smart meter installed?

If you want to opt out of SMECO's smart meter installation, contact SMECO at 1-888-440-3311. You will then receive a letter confirming your choice to opt out and explaining the cost. You will be charged an initial fee of $75 and a monthly fee of $17.

Customers who allow SMECO to install a smart meter at their home or business aren't charged an additional fee.

Only residential and small commercial customers with single-phase service may opt out.

If I opt out, what will SMECO install?

All meters will be exchanged—even if you opt out. SMECO will remove the existing meter, review the condition of the meter base and service conductors, and install a standard digital meter.

Will any of SMECO's meter readers lose their jobs?

No. SMECO has been using a contracted firm, Scope Services, to read meters since 2010. SMECO meter readers have received additional training to perform other duties and have been reassigned to other positions.

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