volume 65 - issue 12 - december 2015
Make sure your contact information is up to date
SMECO uses the phone number it has on file for your account for a variety of services, so it’s important to make sure you provide up-to-date and accurate information for your account.
One key convenience of having your current phone number listed on your account is that our automated systems can identify you with that phone number, alleviating the need to have your account number handy. SMECO also provides emergency notifications and outage updates by phone. Plus, if you are a fan of texting to conduct business, SMECO’s texting service is for you! SMECO 24/7 texting enables members to receive bill notifications, pay their bill, report an outage, receive power restoration updates, and request outage status updates with a cell phone.
Many people no longer use a land line and may only use their cell phone for business and personal communication. If SMECO has your cell phone number on file, but you would prefer we use a different number to contact you, please call 1-888-440-3311 to speak to one of our contact center representatives. After you reach the main menu, press "4" or say "other," then press "3" or say "phone number" to reach a representative who will change your number in SMECO’s system. (SMECO does not sell your account or contact information.)