volume 65 - issue 10 - october 2015
Be alert to payment scams
SMECO has been alerted to a fraud scam in which customers are asked to provide payment information in order to avoid having their electric service disconnected.
Please do not provide personal, financial, or electric account information to unauthorized callers. Customers should also not provide Green Dot, Western Union, or Moneygram payments to callers claiming to be from SMECO.
If you receive a phone call from someone threatening to disconnect your power, hang up and call SMECO directly to check your account balance. The contact center is open 24 hours a day, every day and can be reached at 1-888-440-3311.
Customer-members should know how much they owe and when payments are due. Electric utilities follow state regulations and have set schedules for billing and payment. SMECO bills are issued monthly. Overdue amounts are identified on a customer’s bill. If payments are late, SMECO sends a pink termination notice.
• SMECO only calls customers who owe a past due balance.
• SMECO usually uses an automated phone system with a recorded message; rarely will SMECO employees make personal "collection" phone calls.
• Collection calls are made about 10 days before service is to be terminated. SMECO does not require payment at the time of the call.
• SMECO does not make collection calls or terminate service on weekends or holidays.
• If service is going to be terminated, a SMECO collector will knock on the customer’s door before turning off service.
• SMECO collectors will accept credit card payments, checks, or money orders, but they do not accept cash.
For more information about scams and SMECO’s collection process, visit our page on scam alerts.