A customer who is unable to pay for electric service in accordance with SMECO’s billing practices may, under certain circumstances, negotiate an alternate payment plan. The alternate payment plan will take into account the customer’s circumstances, financial condition, and payment history.
Alternate payment arrangements can be made in Account Manager. An alternate payment arrangement must be confirmed with a Contact Center Representative prior to the termination date. The plan negotiated will be noted on the customer’s account record at SMECO. If the customer fails to meet the obligations agreed upon, SMECO may initiate turn-off procedures without further notice for a past-due balance.
SMECO’s Patriot Connect program is designed to help veterans and active military personnel who may be having a difficult time transitioning back into the community.