When customer-members fall behind in paying their electric bills, SMECO reserves the right to disconnect their electric service. The Cooperative makes every effort to work with customers in negotiating payment plans and only terminates service as a last resort.
- Termination and Reconnection Policies
- Meter Tampering and Unauthorized Electricity Consumption
- When Service May Be Terminated
- Restrictions on Terminations
- Seasonal Restrictions
- Dispute Procedures
- Alternate Payment Plans
- Third-Party Notice
All these procedures are in accordance with the Code of Maryland Regulations.
Past Due Amount:
Any member whose bill shows a past due amount will be mailed a Notice of Termination. If you receive a Notice of Termination and your bill has already been paid, please CALL SMECO as soon as possible—DO NOT DISREGARD the termination notice. We will verify that your payment has been received and credited to your account. If the past due amount has not been paid, your electric service may be turned off.
If a past due amount is owed and a payment is made on the bill, the amount paid will be applied to the member’s SMECO account in the following manner:
- First, the amount paid will be applied to overdue deposit charges owed to SMECO.
- Then, any remainder will be applied to past due electric charges.
- Next, any remainder will be applied to current deposit charges.
- Last, any remainder will be applied to current electric charges.
Need Help Paying Your Past-Due Energy Bill?
Contact your local Office of Home Energy Programs (OHEP) to see if you qualify for assistance. Funds are limited, so call today to make an appointment.
Southern Maryland Tri-County Community Action Committee, Inc.
Prince George’s County Department of Social Services
805 Brightseat Road, Landover
This Energy Assistance card lists OHEP’s phone numbers, as well as the numbers of other agencies that offer assistance.
SMECO’s Patriot Connect program is designed to help veterans and active military personnel who may be having a difficult time transitioning back into the community.